Frequently Asked

Lumina support,
simplified.

Still have questions? Reach out to our team.

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Getting started is simple. Once you download the Lumina app from the Google Play Store, create your account and navigate to the 'Tasks' section. You can begin completing verified tasks immediately to start earning BDT securely.

Security is our top priority. Lumina uses industry-standard encryption to protect your account and transaction data. All earnings are tracked in real-time, and your personal information is never shared with third parties without your explicit consent.

Navigate to the 'Marketplace' tab in the app to explore a curated feed of local inventions. You can filter by category, view detailed descriptions, and connect with creators directly through our secure, integrated chat interface.

We support major local mobile financial services for BDT withdrawals. You can link your preferred account in the 'Wallet' section of the app. Withdrawals are processed within 24-48 hours to ensure accuracy and security.

Absolutely. We value community input. Use the 'Contact' form on our website or the feedback feature within the app to submit your ideas. Our team reviews all suggestions to help grow the Lumina ecosystem.

Account verification helps keep the Lumina community safe. Follow the prompts in your profile settings to upload the required documentation. Once verified, you gain access to higher-paying tasks and exclusive marketplace features.

If you encounter an issue, please take a screenshot of the task completion screen and contact our support team via the 'Contact' page. Provide your account ID and the task name so we can resolve the discrepancy quickly.

Lumina is currently optimized for users in Bangladesh, focusing on local inventions and BDT-based rewards. We are constantly expanding our infrastructure and hope to bring the Lumina experience to more regions soon.

Need Assistance?

Contact our support team.

Our dedicated Lumina experts are ready to help you navigate the marketplace, resolve task issues, or answer any questions about your earnings.

Support Lead
Support Lead
Tech Expert
Tech Expert
Community Mod
Community Mod
We're here to help!